Consequences of Disagreement between Patients and Workers in Two Health Centers (Omoku and Okwuizi Model Primary Healthcare Centers), in Ogba-Egbema-Ndoni Local Government Area of Rivers State

Abstract

This study examined Consequences of Disagreement between Patients and Workers in two Health Centers (Omoku and Okwuizi Model Primary Healthcare Centers), in Ogba/Egbema/Ndoni Local Government Area of Rivers State. Introduction:  Disagreement in healthcare arises due to a list factors such as poor communication, competition among professionals, and power differences and it regularly occurs in matters such as whether or not to limit life-sustaining treatment, the appropriate time for patients to be discharged from the intensive care unit (ICU) and the patients’ death. Methodology: The study used a descriptive research design with a sample size of 846 persons was selected via simple random sampling technique. A structured questionnaire was used for data collection while SPSS was adopted for the data analysis. Results: The study showed that there are high level of disagreement between patients and workers in two health centers in Ogba/Egbema/Ndoni Local Government Area of Rivers State, with Okwuizi Health Center having the highest percentage respondents’ based on the fact that issues of this manner had occurred several times in the health center. The study reported that the mean rating and Standard Deviation of consequences of patients and workers in two health centers in Ogba/ Egbema/Ndoni Local Government Area of Rivers State is 2.57 and 0.516 for the Omoku Health Center, and 2.35 and 0.661 for Okwuizi health center indicating that the consequences of disagreement is adequate for troubles in the affected health centers. The finding also revealed that the mean rating and Standard Deviation on factors responsible for disagreement between patients and workers in two health centers in Ogba/Egbema/Ndoni Local Government Area of Rivers State is 2.45 and 0.624 for Omoku health center and 2.25 and 0.667 for health center workers at Okwuizi health center indicating that the factor responsible for disagreement was significantly adequate in the investigation. Conclusion: Disagreement is a constant issue in healthcare profession, reaction to disagreement has a great impact on quality patient care. Its consequences and effects on the health institutes vary leading to either an improvement or deterioration of quality of health care delivery services.